1. Who are you? I've never heard of LionGames.com

Answer: LionGames.com is a subsidiary of Age of Video II located in Torrington and Winsted Conn. The addresses are as follows:

Age of Video II 1151 Main Street Torrington, CT 06790 860-496-1798

Age of Video II 120 Willow Street Winsted, CT 06098 860-738-4336

We have been running Age of Video II in Torrington from 1987-present and our Winsted store 1991-present. As you can see we are no strangers to the retail environment.

2. Should I be worried about giving my credit card information to Lion Games.

Answer: Absolutely not! Lion Games uses Paypal Pro to handle all their credit card transactions. We never see any of your credit card information. Paypal handles millions of transactions every day and is very secure. We let them do what they do best, which is process transactions, and we concentrate on what we do best which is selling video games and making customers very happy.

3. Lion Games? What makes this site so special? Why should I do my business with Lion Games?

Answer: Lion Games is a unique website because you can buy new and used video games, and trade in your games all in one transaction. This will help you get the games you want, when you want them, at the cost that is right for you. We looked around the web and saw people paying way too much for used videogames. We saw popular websites charging customers just $5.00 under retail for videogames that are months old. Take at look at our used games. We are selling used games that are only a few weeks old for 25% off retail already! That is what makes us special and why you should buy your games here from now on!

4. What is the best way to take advantage of your great website?

Answer: You can buy games at our low prices, or you can buy our games and sell your games to us at the same time. We even want our customers to get used to buying a brand new game, and then sell enough games to us to get your game for no cost, or even a negative cost.

5. Am I allowed to trade in so many games that Lion Games will owe me money?

Answer: Sure!!! You can even just sell us games without buying one yourself. If you want to sell us more then 10 games, shoot us an email first.

6. Will I be guaranteed the price Lion Games quoted me for my game?

Answer: As long as you represent the game condition that you are selling us accurately, we guarantee the price we quoted you on our website. Lion Games noticed some of our competitors have reserved their right to reduce the game(s) after they’ve received the game(s), if they feel the market has changed. We don’t do that. We also don’t put bogus prices on our website. We take a straight forward no nonsense approach to doing business. The only other thing we ask is for you to mail your game(s) to us within 5 business days.

7. How will Lion Games pay me when they owe me money?

Answer: Once we receive your games we inspect them to make sure their condition matches the one you are getting paid for. We will then cut you a check or send payment via Paypal, or give you store credit. The choice is yours!

8. I have purchased game(s) and sold game(s) on the same invoice. What happens now?

Answer: Since the game(s) you sold us reduced the total of your invoice, we cannot send you your game(s) until we received the game(s) you sold to us. Mail your games as quickly as possible to.

Lion Games
120 Willow street
Winsted CT
06098

9. I want to buy a game(s) and sell you a game(s) and I want the game(s) I buy right away.

Answer: In this case do 2 separate invoices. One for the purchases and one for the game(s) you are selling us. This way we don’t have to wait for your games to get to us before we send you the one you purchased.

10. I noticed Lion Games has games listed on the website that haven’t been released yet. Can I buy those games now, and set up trades even though the game hasn’t been released?

Answer: Absolutely! In fact we encourage you to do this. This way you get your new games very cheaply, and by the time the games are released you would have sent in your trades already. As soon as the game hits the street, we will send it to you right away.

Sometimes street dates aren’t exact, but we will notify you if a game’s street date has changed. We want you avid gamers to be thinking in advance about the games you want to buy, and also the games you want to sell. This way we have some idea of the demand, so we can let our distributor know in advance how many units we are ordering. There is no problem setting up your trades a month or two in advance.

11. How will my games be shipped to me and how much does it cost?

Answer: We use the United States Post Office and UPS for shipping our games. We use first class mail and priority mail with delivery confirmation via the USPS and Ground via UPS to send games to our customers. This way you get your games quickly. We have ordered stuff online before that has taken 2 weeks to get to us, because the website used the cheapest way possible to ship our items. Once again Lion Games takes the high road to ship our customers their games in a first class manner.

We offer three shipping methods, USPS First Class for $5.00 per game, USPS Priority for $6.50 per game and UPS Ground for $8.00 per game.

12. What task does your Buy New, Buy Used, and Sell Games buttons perform?

Answer: With the help of a couple of very good programmers, Lion Games is a very easy website to navigate through. We put the Buy New, Buy Used, and Sell Games buttons on the site to help filter some results for you. Not all games may be in stock, so when you use these buttons and then select a game platform, you will get filtered results showing what games are available at the present time. The sell games button helps you locate the current trade values of each platform. Remember there are a number of different ways to find the games you want to buy and sell.

13. I called the phone number provided on the website and the person answered the phone saying Age of Video, what is the deal with that?

Answer: Age of Video is our video store, and Lion Games is a part of that. You are welcome to call the stores any time you like, but the best way to get your questions answered is by emailing us at info@liongames.com. We check that email probably 50 times a day. The other thing is when you email info@liongames.com you are dealing with the owner of Lion Games. Your questions and concerns will be addressed in a very professional manner. Customer service means a lot to us. We always treated people right and that has helped us be successful in business for over 20 years now. We hope you enjoy your shopping experience at LionGames.com.